When will I receive my interlibrary loan request?
Answer
CUE Library cannot guarantee delivery of articles or books within a specific time frame because it is dependent on other libraries' ability to fill interlibrary loan (ILL) requests, but users can expect the following:
- Articles usually arrive within several days, but may take longer if the requested article is not readily available in a digital format or can only be obtained from a library outside of Canada.
- Books from other NEOS libraries usually arrive within several days, but may take longer if the requested book is checked out to another user.
- Books from non-NEOS libraries usually take a week or longer to arrive because they are sent through Canada Post.